Withdrawals & payout checks

Expected payout windows

Crypto has the shortest stated payout window, while e-wallets can also process within 24 hours. These windows are estimates. Payment-network processing, document requests and account checks can extend them. Higher ceilings are available through VIP tiers.

The cashier identifies eligible withdrawal methods, the minimum payout, any per-transaction maximum and applicable fees. A method offered for deposits is not automatically a withdrawal option. Check the amount and net payment before submitting.

Verification before the first payout

Complete KYC before withdrawing. Prepare a clear photo ID and proof of address dated within 90 days. The personal details must match the account. Higher-value activity may require source-of-funds information and evidence that the payment method belongs to you.

Upload documents only through the secure account process indicated by support. Make sure all required edges and information are readable. Never email passwords, security codes or a card security number.

Submit and track a request

1. 1

   Check the balance

   Confirm that the balance is withdrawable and that active bonus conditions are complete.

2. 2

   Choose the route

   Select a method offered in the withdrawal section and verify the destination.

3. 3

   Confirm the amount

   Read minimums, limits and fees displayed for that request.

4. 4

   Save the reference

   Track the request in transaction history and keep its reference for support.

Pending requests and reversals

A pending status means the request has not completed; it does not by itself mean a payout has failed. Check whether a verification task is outstanding and allow the stated processing window to pass.

Cancellation or reversal is subject to the options and policy displayed in your account. Do not assume a request can be recalled once sent. If you want to change the destination or amount, ask support about the existing request before submitting another.

USD amounts and payout problems

The account currency is USD. For a crypto route, verify the asset, network and destination in the cashier; an incorrect network or address can prevent recovery. The cashier shows the transaction details before approval.

For a delayed payout, record the request ID, submission time, amount and current status. Contact 24/7 live chat or [email protected]. If a bank or wallet rejected the transfer, provide the error message and ask whether another verified method is needed.