Westio
Westio / Information

Responsible Gaming

Use practical account controls and independent support to keep gambling from causing harm.

Set deposit and loss limits

Westio is for adults 18+. Before depositing, open the account’s responsible-gaming settings and choose a deposit limit that fits your available entertainment budget. Select the period and amount, confirm the change and check that it appears in the account.

Use loss limits to cap exposure separately from deposits. Limits cannot make gambling profitable. If you are unsure which control is active, ask support to confirm the setting before continuing. Never raise a limit to recover money already lost.

Time reminders, time-outs and self-exclusion

  1. 1

    Use session reminders

    Set a reminder before a session and stop to assess the time and money spent when it appears.

  2. 2

    Take a time-out

    Choose a break from 24 hours to 6 weeks using account controls or support.

  3. 3

    Request self-exclusion

    Select an exclusion from 6 months to permanent, or contact support with an explicit self-exclusion request.

  4. 4

    Confirm the restriction

    Ask for confirmation of its start, duration and effect on account access and marketing.

Do not create another account during an exclusion. Ask support how an existing balance and pending withdrawal will be handled; exclusion should not be treated as a reason to continue betting. Reopening, where permitted, follows the account policy and is not automatic.

Recognise when play becomes harmful

Chasing losses

Returning to recover money or increasing stakes after a loss is a reason to stop.

Spending beyond a budget

Using money needed for bills, borrowing or selling essentials signals harm.

Hiding activity

Concealing transactions or time spent can make problems harder to address.

Difficulty stopping

Missing sleep, work or relationships because of play deserves support.

Independent support and blocking tools

Gambling Therapy offers free practical advice and emotional support for anyone affected by gambling harm. Its global online service can also help people concerned about someone else’s gambling.

Use device or browser blocking software alongside account restrictions to reduce access to gambling content. Follow the tool’s installation instructions and protect its settings from easy changes. Blocking software complements self-exclusion; it does not replace it.

For Westio account restrictions, use 24/7 live chat or [email protected]. State the control or exclusion you want and request confirmation. If gambling is causing distress, pause play and seek independent support.