Terms & account rules
Understand the core account conditions and consult the agreement presented during registration.
Eligibility and account rules
Westio participation is restricted to adults 18+. Registration requires accurate personal information and an account held in your own name. Keep one personal account, protect its credentials and update contact details when they change.
Access to a specific product or payment method depends on the conditions presented during registration and in your account. Do not provide a false identity or use someone else’s account or payment method.
Bonuses and promotional balances
The welcome package offers a 100% match up to $2,000 and 150 free spins with a $20 qualifying deposit. Wagering is 30× the bonus plus deposit, with up to 30 days to meet the conditions, a $5 maximum bet while active and a maximum bonus win of 5× the bonus.
The activation terms specify eligible games, contributions, free-spin allocation and expiry. Offers may have exclusions or requirements for a bonus code. Confirm how cancelling a promotion affects balances before proceeding. Read the bonus conditions for more detail.
Deposits, withdrawals and verification
Cards, e-wallets and crypto have a $10 minimum deposit. The cashier displays method availability, transaction limits and fees. Use only payment details that belong to you and confirm the destination before withdrawing.
KYC is required before payouts. Prepare photo ID and proof of address dated within 90 days; source-of-funds information may be needed for higher-value activity. The standard daily withdrawal cap is $5,000, with higher ceilings available through VIP tiers.
Expected processing windows are not fixed deadlines. See withdrawal details for method timings and pending-request guidance.
Prohibited activity and inactive accounts
Fraud, account sharing, multiple-account abuse, payment misuse, collusion and interference with game or account systems are prohibited. Account checks may be required to investigate irregular activity, with balances handled under the applicable account terms.
If you stop using the account, check the account terms for inactivity rules, notices and any applicable charge. No inactivity period or fee amount is specified here. Ask support about closure and any remaining withdrawable balance before leaving an account unused.
Disputes, changes and applicable terms
Raise a dispute with [email protected] or 24/7 live chat, giving the transaction or round ID, relevant dates and a clear description. Keep the response and ask for escalation through the complaints process if the issue remains unresolved.
The account agreement identifies the contracting entity, applicable governing law and any formal dispute route. Read those details before accepting the agreement; no separate jurisdiction is specified here.
Product and promotion conditions can change. Read the current terms presented in the account and any notice of changes. These information pages do not replace the agreement accepted during registration. Privacy requests are covered in the Privacy Policy.